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      Urgent! Customer Support (Recoleta) Position in Martínez - Invisible Expert Marketplace
 
                        
                         Customer Support L2 – Remote  Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry.
 As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans.
 You'll be responsible for ensuring operational excellence, maintaining service quality, and training the team to deliver exceptional customer experiences.
 We are seeking a highly motivated and experienced Customer Support L2, fluent in English.
 This role involves both hands-on support and project oversight responsibilities.
 You will provide guidance to customer assistance agents via phone, email, and live chat — with a focus on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting.
 Key Responsibilities  Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
 Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
 Conduct regular quality reviews and feedback sessions to support enhanced support services.
 Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
 Identify process inefficiencies and advise stakeholders to drive improvements.
 Ensure accurate documentation and escalation of complex issues.
 Provide advanced-level support and handle escalations from other Agents.
 Deliver accurate and timely guidance to customers on retirement plan offerings (401k, IRA, Profit Sharing Plans).
 Collaborate closely with client teams to resolve high-priority or technical cases.
 Utilize Zendesk, Aircall, and internal CRM systems for performance tracking and case management.
 Generate and analyze reports on team performance and customer satisfaction metrics.
 Qualifications – Required  Proven experience in a lead role within a customer support or contact center environment.
 Strong background in customer service, ideally in technical support or financial services.
 Excellent leadership, communication, and interpersonal skills.
 Fluency in English with excellent verbal and written communication skills.
 Strong problem-solving and organizational skills in a fast-paced, remote environment.
 Familiarity with Zendesk, Aircall, or similar CRM/support platforms.High attention to detail and commitment to quality service delivery.
 Must pass a background check.
 Preferred  Experience with retirement plans (401k, IRA, Profit Sharing Plans).
 Hours  ***** hours per week  8am–8pm US-ET  Compensation  Type: Hourly  Rate: $8–$11/hour  #J-*****-Ljbffr
#J-18808-Ljbffr
                      
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Unlock Your Customer Support Potential: Insight & Career Growth Guide
Real-time Customer Support Jobs Trends in Martínez, Argentina (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Support in Martínez, Argentina using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 16921 jobs in Argentina and 321 jobs in Martínez. This comprehensive analysis highlights market share and opportunities for professionals in Customer Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Invisible Expert Marketplace is currently hiring and seeking a Customer Support (Recoleta) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Support (Recoleta) Jobs Martínez.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Invisible Expert Marketplace adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Support (Recoleta) Jobs Argentina varies, but the pay scale is rated "Standard" in Martínez. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Support (Recoleta) typically include Recursos Humanos and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Support (Recoleta), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Support (Recoleta) interview at Invisible Expert Marketplace, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Invisible Expert Marketplace's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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